FAQ
Q: What types of products do you sell?
A: We offer a variety of apparel including t-shirts, hoodies, and mugs. All our items feature unique designs and high-quality materials.
Q: How can I place an order?
A: You can easily place an order by browsing our website, selecting your desired items, and following the checkout process. Once your payment is processed, you’ll receive a confirmation email.
Q: How soon will I receive my order?
A: Orders typically ship within 1-2 business days. Delivery times depend on the shipping method selected: Standard (3-5 business days), Express (2-3 business days), or Overnight (1 business day).
Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.
Q: What is your return policy?
A: We offer a 30-day return policy for new, unopened items. If you wish to return an item, please contact us for a return authorization. Refunds will be processed within 2-4 weeks after we receive your return.
Q: What should I do if I received a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact us right away. We will cover return shipping and send you the correct item at no additional cost.
Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. We can make changes if your order has not yet been processed for shipping.
Q: Do you offer bulk or wholesale orders?
A: Yes! We can accommodate bulk orders. Please contact us directly through email or live chat for more details.
Q: How do I care for my apparel?
A: To maintain the quality of your t-shirts and hoodies, we recommend washing them in cold water and tumble drying on low heat. Always refer to the care label for specific instructions.
Q: How can I contact customer support?
A: You can reach our customer support team by emailing support@canvasease.com or using the live chat feature on our website. We’re here to help!